Privacy Policy – phtya: How We Protect Your Data

1. Introduction & Who We Are

Welcome to phtya — the Philippines' go-to online gaming destination for Slots, Color Game, Sabong, Pusoy, Tongits, Poker, and more. We are operated under phtya Entertainment Inc., and this Privacy Policy explains in plain terms how we collect, use, store, and protect any personal information you share with us when you visit https://phtya.best or use any of our services.

We believe you have every right to know exactly what happens to your data. This policy is written for ordinary Filipinos — not just lawyers — so if you have any questions after reading it, feel free to reach us at support@phtya.best.

By registering a phtya account or browsing our website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

2. What Personal Data We Collect

We only collect information that is reasonably necessary to provide you with a safe, enjoyable, and compliant online gaming experience. The types of data we may collect include:

2.1 Account Registration Data

• Full name as it appears on a valid government-issued ID
• Date of birth (to verify you are at least 21 years old, as required by Philippine law)
• Email address and mobile number
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with Anti-Money Laundering (AMLA) regulations and PAGCOR licensing requirements, we may ask you to submit:

• A copy of a government-issued ID (SSS, UMID, Passport, Driver's License, or PhilSys ID)
• A selfie for facial verification purposes
• Proof of billing address

2.3 Financial Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method used (e.g., GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, Visa/Mastercard)
• Partial payment reference numbers (we do not store full card numbers or e-wallet PINs)

2.4 Technical & Usage Data

• IP address, device type, operating system, and browser version
• Pages visited, games played, session duration, and click patterns
• Cookies and similar tracking technologies (see Section 7)

2.5 Customer Support Communications

When you contact our support team via chat, email, or ticket system, we retain records of those conversations to help resolve future issues and improve our service quality.

3. Why We Use Your Data

phtya processes your personal data only for legitimate, clearly defined purposes:

• Account management – Creating and maintaining your player account.
• Identity verification – Confirming your age and identity as required by PAGCOR and Philippine AMLA regulations.
• Payment processing – Facilitating deposits and withdrawals safely and efficiently.
• Fraud prevention & security – Detecting and preventing unauthorised access, money laundering, and match-fixing.
• Responsible gaming – Monitoring play patterns to identify potential problem gambling behaviour and intervene when appropriate.
• Personalisation – Tailoring bonuses, game recommendations, and VIP offers based on your preferences.
• Customer support – Responding to your queries and resolving disputes.
• Legal compliance – Meeting obligations under Philippine laws and regulatory guidelines.
• Service improvement – Analysing aggregated, anonymised data to enhance our platform.

We do not use your data for purposes beyond those listed above without first obtaining your explicit consent.

4. How We Share Your Information

Sharing your personal information is something we take very seriously. phtya does not sell your data. We only share it under these specific, limited circumstances:

4.1 Regulatory and Legal Authorities

We are required to disclose certain player information to PAGCOR, the AMLC (Anti-Money Laundering Council), and other government agencies when legally obligated to do so. This is non-negotiable — it's part of operating a licensed platform in the Philippines.

4.2 Trusted Service Providers

We work with third-party vendors — payment processors, cloud hosting providers, identity verification services, and customer support platforms — who handle portions of your data on our behalf. All service providers are bound by strict data processing agreements and are prohibited from using your data for their own purposes.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of phtya assets, your data may be transferred to the acquiring entity. We will notify you in advance and ensure the same level of privacy protection continues.

4.4 With Your Consent

Outside of the above, we only share your information when you have given us clear, informed consent to do so.

5. Data Storage & Retention

Your personal data is stored on secure servers located within compliant data centres. We retain your information for as long as your phtya account is active and for a minimum of five (5) years after account closure, as required by Philippine AMLA regulations.

When your data is no longer needed, we securely delete or anonymise it so it can no longer be linked back to you.

6. How We Protect Your Data

phtya invests heavily in security infrastructure to keep your data safe. Our measures include:

• TLS 1.3 encryption for all data in transit between your browser/app and our servers
• AES-256 encryption for sensitive data at rest
• Multi-factor authentication (MFA) available for all player accounts
• Regular penetration testing and vulnerability assessments by third-party security firms
• Strict access controls — only authorised phtya personnel can access personal data, and only on a need-to-know basis
• 24/7 monitoring for suspicious activity and automated fraud detection systems

While no system is 100% immune to threats, phtya follows best-in-class practices to minimise risk and responds promptly to any security incident.

7. Cookies & Tracking Technologies

phtya uses cookies and similar technologies to make your experience smoother and more personalised. Here's a breakdown of the types we use:

• Essential cookies – Required for the website to function correctly (e.g., keeping you logged in, securing your session). These cannot be disabled.
• Performance cookies – Help us understand how players use phtya so we can improve the platform. Data is aggregated and anonymised.
• Preference cookies – Remember your settings like language preference and game lobby layout.
• Marketing cookies – Used to show you relevant promotions within our platform. We do not use third-party advertising cookies.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect platform functionality.

8. Your Rights Under Philippine Data Privacy Law

Under the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights as a phtya player:

• Right to be informed – You have the right to know how your personal data is being processed.
• Right to access – Request a copy of all personal data we hold about you.
• Right to rectification – Ask us to correct inaccurate or incomplete data.
• Right to erasure / right to be forgotten – Request deletion of your data, subject to legal retention requirements.
• Right to data portability – Receive your personal data in a structured, machine-readable format.
• Right to object – Opt out of certain types of data processing, including direct marketing.
• Right to lodge a complaint – File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your rights have been violated.

To exercise any of these rights, email us at privacy@phtya.best. We will respond within fifteen (15) business days.

9. Children's Privacy

phtya strictly prohibits anyone under the age of 21 from registering or using our platform, in line with Philippine gaming regulations. We do not knowingly collect personal data from minors. If we discover that a minor has created an account, we will immediately close it and delete all associated data.

If you believe a minor has registered on phtya, please contact us right away at support@phtya.best.

10. Changes to This Privacy Policy

phtya may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you via email or a prominent notice on the website at least seven (7) days before the changes take effect.

We encourage you to review this page periodically. The "Last Updated" date at the top of this policy tells you when it was most recently revised. Continued use of phtya after the effective date constitutes acceptance of the updated policy.

Last Updated: July 2025

11. Contact Our Privacy Team

If you have any questions, concerns, or requests related to this Privacy Policy or how phtya processes your personal data, please don't hesitate to get in touch:

• Email: privacy@phtya.best
• General Support: support@phtya.best
• Website: https://phtya.best

Our Data Protection Officer (DPO) oversees compliance with the Data Privacy Act and will personally handle any formal data access or deletion requests. Magtanong lang — we're here to help.